Corporate HR and Social policy
What you can expect from our Company:
Key work ethics principles | Policy | Realization |
Mutual engagement policy | The Company management: - assists with career and personal development of the employees, who in their turn strive to work efficiently and deliver high quality results, - provides adequate working conditions and pays regular wages. | |
Regular job performance appraisals | Each employee is entitled to a faire evaluation of his work results and reassessment of his or her remuneration package, based on regular job performance appraisals conducted at least once a year. The Company, in its turn, is responsible for staff appointments, promotions, transfers and modification of their job functions, defines their job level and limits of authority, plans their career development and takes appropriate decisions regarding their professional training based on the following evaluation criteria: work efficiency, achieving objectives and problem solving, leadership qualities, developed communications skills, forward thinking, development of business and professional competences. The Company may reconsider the terms of its job contract with the employee if he or she demonstrates sustained deterioration in his/her job performance and does not perform his/her duties appropriately, thus not contributing to the company's business success. | |
Labour contracts with top managers | The company concludes fixed-term employment contracts with its top managers. | Labour contracts with top managers are concluded for a fixed term of 1 to 3 years. As the contract nears expiration the results of the manager's activities are assessed and a decision about its prolongation is taken. |
Termination of labour contract for reasons of mistrust | Every employee bears responsibility for the Company's overall business results. If an employee can no longer be trusted this will negatively affect the efficiency of the whole team, which is unacceptable. | |
Termination of labour contract for reasons of damaging the Company's reputation | The Company's high reputation is gained as a result of its staff's long and hard efforts throughout its whole life. For a service company its reputation is the foundation for its success, whence come our strict requirements for how we related with our clients. |
What the Company expects from you:
We would ask you to read carefully and remember these simple and familiar rules which have become for most of us a part of our daily professional behaviour and our corporate culture. They have been written down here more for the sake of our new colleagues. However, it would be useful sometimes to remind ourselves that our well-being, high reputation and positive image which our Company has enjoyed over the years, are not life-time privileges granted to us by virtue of birth. Our future, the stability of our work and the quality of our life depend only on ourselves: our responsibility before the Clients, sharing common values and principles with them, our professionalism, our will, persistence and discipline, ability to work in a team and, whenever it falls within our remit, to reduce the Company's expenses to a reasonable minimum.
Working in the harsh environment of the increasingly competitive market, we will be able to take full advantage of our strengths only if we can come up with our own, unique style of managing our business or, to put it differently, with a fully developed corporate culture.
We believe that the Company's corporate culture, which is based on the individual personal culture of every employee, is much more important than a smart office or low rates. It directly influences our relations with Clients, Partners and, ultimately, the results of our work. This is why the rules you will read below have been accepted as our common accepted set of guidelines which are mandatory for anybody who cares about the future of this Company and wishes to work for it.
Open Door Policy
It is forbidden in our Company to discuss and spread around ungrounded insinuations and rumours about the Company's activities. This damages its reputation, as well breeds a climate of suspicion and incertitude among employees. In order to avoid that we are urged to ask questions of our superiors and other colleagues who have access to reliable and trustful information. Every manager can only welcome such initiatives and must answer such questions within the limits of his or her competence. All of the Company's employees are interlinked by a common in-house human information network. They should refrain from contaminating this network with viruses of suspicion and gossip, countering them with calm and resolve even in the most difficult situations. This will only help their Company and themselves.
Making Suggestions and Proposals
Every employee can approach any manager, including General Director, on any subject, professional or private, during the working day. To speak to General Director you should schedule an appointment through his secretary.
Client Relations
We respect our Clients and Partners and value their time. In order that our Clients believe this, feel comfortable with us and regard us as serious business partners, we strictly adhere to the following rules:
1. We always tell our immediate boss in advance about a scheduled business meeting, agree with him/her on the meeting's objectives and define its level. We inform the secretary about the forthcoming talks if necessary.
2. We always welcome our Clients and other business visitors in the lobby, we never keep them waiting and never leave them alone in our office during the meeting.
3. В соответствии с запланированным протокольным уровнем и составом участников переговоры проводятся в комнате переговоров, кафе или, по решению руководства, вне стен Компании. В целях снижения риска утечки деловой информации не рекомендуется проведение переговоров и деловых встреч на рабочих местах.
3. Depending on their level and the list of participants, meetings are held in the meeting room, the cafeteria or off the Company premises, subject to the management's approval. To minimize the risk of the leak of business sensitive information it is not recommended to hold business meetings and negotiations in one's workplace.
4. During the negotiations we never discuss with colleagues or by telephone commercial or operational issues which are not relevant to the meeting's agenda. In case urgent business requires our attention we apologise and leave the meeting's premises for as short a time as possible. Mobile telephones must be switched off during important scheduled business meetings.
5. We never, apart from emergencies, distract or bother the meeting's participants, even if they are our subordinates.
6. In case we have to address our colleagues while he is in a meeting we do so using his full name.
7. We provide our Clients with detailed information about the project's progress as we recognize that understanding the operational processes and feeling in control are important psychological needs for any Client.
8. We objectively regard our competitors and refrain from manifestly prejudiced comments against them during business meetings.
Internal Corporate Culture
The Company promotes corporate culture which is conductive to the development of good internal and external relations, strengthening its reputation as a reliable and efficient strategic business partner, including for the employees. The Company's corporate culture policy is focused on attracting to it and developing within it a force of competent, originally thinking workers with leadership qualities.
The Company's main asset are the people who work for it - success-driven, with developed leadership qualities, responsible for the results of their work, performing their job well, creating new value for the Company.
Success. We are success-driven and goal-oriented in all our business endeavours and initiatives.
Quality - this is not only the quality of the brands we are promoting. It means to us first and foremost the quality of the services provided to our clients. We aim at becoming an absolute record-setter in the transport and car dealership markets, fulfilling the needs and expectations of our Clients, Partners and Employees.
Responsibility means adherence to and respect of the existing laws and our own internal rules and guidelines. We recognise our corporate social responsibility over our employees. We strive to achieve our goals and solve the problems facing us.
Innovations are keys to our future success. We act fast, taking the lead over our competitors. We think innovatively, share ideas and information. This corporate approach encourages individual employees to come up with initiatives and not to be afraid to challenge traditional methods and views, prompts them to learn and develop personally.
